Fulfillment & Delivery
When calculating our estimated fulfillment time, we consider the current order volume and our fulfillment capacity. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may
continue to increase until things get back to normal. We’re seeing delays in our supply chain,
including distributors and shipping carriers as the entire industry is grappling with challenges.
But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:
- Issues with print or embroidery files
- Products being out of stock
- Shipping-related delays like failed delivery attempts, service disruptions, or harsh weather conditions
Nonetheless, we work hard to meet our delivery estimates with each order. You may also see a live estimated delivery time in your cart when you order.
If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us, and we’ll take a look.
How do I get my downloadable content?
For all of your downloads, you can find them in the downloads section of your Account Dashboard.
From your account dashboard, you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.